Posted by: Lorna
on Oct 10, 2011
In any company large or small, good customer service skills and staff who care (or at least appear to) are essential.
Front-line staff such as receptionists or sales assistants is exactly that – on the front-line, and so are the first impressions your customers will have of your company. It is therefore vital that these staff, as well as being cheerful and courteous, are immaculately groomed and well-presented too. This helps to add an air of efficiency to the service offered and is far more reassuring to the clientele than an unkempt appearance.
There are three main pointers which if observed, mean that your company is giving excellent customer service.
“Service with a smile”, may sound like a cliché, but it works. Your staff will be remembered all the more if, apart from being polite and helpful, they are cheerful and friendly. You may find that clients give you their custom purely because of this!
Be Eager to Please
If the customers query is not a straightforward one, never make them feel that helping them is any trouble. The receptionist or sales assistant who sighs loudly in any response to a query, or gives the standard answer ”I don’t know”, or “If it isn’t out, we haven’t got it”, will not receive any credits for good service.
Use Your Initiative
As the owner, director, manager or representative of your company, you should be keen to maximize sales and in order to do this you should be constantly aware of opportunities to turn tentative queries into sales. In other words seize the chance to promote your company wherever you can.
Finally: Remember, the old adage “the customer is king”. With competition between companies becoming ever fiercer, effective staff training to encourage this attitude means that companies who indeed treat their customers as “Kings and Queens” will reap the benefits.
Awesome... ”It was awesome, the difference you made... You are a well-structured dynamo for any business.”
Conversion Went From 2 Out Of 10 To 8 Out Of 10 And… “We have landed one of our biggest contracts since introducing some of the things we have learned.”
Ian Cattermole, Z Cars
Tangible Results... “We have seen tangible results with systems coming together and an improvement in staff morale.”
Paul Papworth-Smith, PPS Chartered Accountants
£20,000 Client And Still Going Strong... "One campaign particularly was directly responsible for generating a new £20,000 plus service contract with a major corporate account within 3 months of the campaign and we still have them as an on-going client today!” Jonathan Osbourne, ComputerWorld Ltd
International Head OfficeAlchemy Network Limited Unit 9, Cirencester Office Park Gloucestershire GL7 6JJ Telephone: 01285 700809Click Here To Contact Us Now